FAQ

 

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information for tracking.

My tracking says delivered but I have not yet received my order.

Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further. 

Can I cancel or modify my order once it has been submitted?

Unfortunately, this is not applicable. Once an order is submitted, it cannot be modified or cancelled. However, you can return your order by mail as soon as you receive your package. Read more on our Returns Policy.

When returning by mail, how long will my refund take?

Upon receipt, allow approximately 10 business days for your credit to process and a few additional days for your bank to process it.

How long does it take to receive my order?

In 2-3 business days, you should receive notification that your items are shipped, and the tracking number. We ship items from China within 7 to 26 days.